We want your stay to be as easy and as stress-free as possible, so please see below a list of frequently asked questions.
If you can’t find what you are looking for then don’t worry simply email us through the contact form or call on 01397 702241.
We want your stay to be as easy and as stress-free as possible, so please see below a list of frequently asked questions.
If you can’t find what you are looking for then don’t worry simply email us through the contact form or call on 01397 702241.
Check in is from 3pm and Check out is by 11am.
Yes, we offer a late check out until 1pm for only £30 extra.
Yes, we offer an early check-in at 1pm for only £30 extra.
Unfortunately we do not.
Yes, we do to all floors.
Yes we do.
Yes, however we only have a limited amount of rooms with these facilities.
If your booked direct with us, please call 01397 702241 or email salesalexandra@strathmorehotels.com
If you booked via a travel agent or other online booking site please contact them to cancel.
We have ideal family rooms available for three people and also some double and twin rooms that can take a cot for young children or perhaps a small extra bed with prior notification. Children sharing a room with two adults: 0-4 years of age = free of charge, 5-13 years of age = half price. If you wish to travel with a child and take advantage of these rates then please call us on 01397 702241 to check availability and to book or email salesalexandra@strathmorehotels.com
Yes, WiFi is free of charge in our bedrooms.
Room service meals available during restaurant opening hours, outside these hours soft drinks and light snacks are available.
Yes we do, they are available on request.
Please check here for opening times
No, unfortunately not however please ask our reception staff and they will be able to provide you with information on a local laundrette which can assist.
Unfortunately, dogs (all pets) are no longer allowed within our hotel. Service animals are exempt.
Yes.
Please check here for opening times
Please check here for opening times
Yes. Find more information on our wedding page.
Yes.
Yes, please ask reception.
If you are celebrating a special occasion take a look at our accommodation extras on the following link https://strathmorehotels-thealexandra.com/accommodation/
Yes, we provide live entertainment throughout our peak seasons. This changes on a week to week basis. If you’d like to find out more please give us a call or an email.
No, unfortunately there is not a drying room.
No.
Yes we do, however please be sure to inform our staff before arrival of this requirement.
No, unfortunately not, however we do have newly refurbished superior rooms available for an added charge.
No.
Our reception area is manned from 7.30am till 11pm, out with these hours there is a night porter who can help with any questions you may have.
Yes.
No, booking is not required, but do let us know if you plan to arrive early and leave your car.
Disabled bays are available near the hotel entrance. Subject to availability.
Unfortunately not, however this may be something we look into in the future.
You can view our brochure online for the first time by clicking the button below.
