FREQUENTLY ASKED QUESTIONS

Here at Strathmore Hotels we want your stay to be as easy and as stress-free as possible, that’s why we have collated the below list of frequently asked questions. If you can’t find what you are looking for then don’t worry simply email us through the contact form or call on 01397 702241.

BOOKINGS
  • What time is check-in and check-out? Check in is from 3pm and Check out is by 11am.
  • Can we have a late check-out? Yes we offer a late check out until 1pm for only £30 extra.
  • Can we check-in early? Yes we offer an early check-in at 1pm for only £30 extra. 
  • Do you have ground floor bedrooms? Unfortunately we do not. 
  • Does your hotel have a lift? Yes we do to all floors. 
  • Do you have wheelchair access? Yes we do.
  • Do you have bedrooms with walk-in showers? Yes however we only have a limited amount of rooms with these facilities.
HOTEL SERVICES

 

  • Is there WiFi available in the bedrooms? If you book a superior/suite room or have booked direct premium wifi is included.
  • Do you offer 24-hour room service? Yes, during kitchen hours our menu is available however when closed we do not. 
  • What time is breakfast served at? Monday – Saturday 7.30am till 9.30am and Sunday 7.30am till 10am.
  • Do you have laundry services? No.
  • Are dogs welcome, if so what is your dog policy? Is there a dog limit? Yes, dogs are welcome for £10 per dog per night (max 2 dogs per room), dogs are not allowed in dining areas however they are allowed in public areas. 
  • Are children allowed in the restaurant? Yes.
  • What are the opening times of the bar? Sun from 11am till  23.45pm, Mon-Thu from 11am till 12am, Fri-Sat from 11am till 1am.
  • What are the opening times of the restaurant? Linnhe Restaurant is open from 6.30pm till 8.30pm and The Bistro open from October-April 12pm till 2pm and 5pm till 9pm, April-October 12pm till 10pm.
  • Are there hairdryers in the bedrooms? Yes
  • Is there a local taxi service? Yes, please ask reception. 
  • We are celebrating a special occasion, what can you do for us? If you are celebrating a special occasion take a look at our accommodation extras on the following link https://strathmorehotels-thealexandra.com/accommodation/ 
  • Is there live entertainment? Yes, we provide live entertainment throughout our peak seasons. This changes on a week to week basis. If you’d like to find out more please give us a call or an email. 

 

CAR PARKING
  • Do you offer car parking and is it free? Yes. 
  • Do you have disabled parking? Disabled bays are available near the hotel entrance. Subject to availability.
  • Is there a rechargeable point for electric cars? Unfortunately not, however this may be something we look into in the future.