We are delighted to welcome you to the Alexandra Hotel during these difficult times. You may see more signage, screens, and face masks throughout your stay, but please let us assure you that our friendly staff are there to help and to ensure you have a wonderful and relaxing stay.
STAY WITH COMFORT AND REASSURANCE – Read all about our different department’s protocols here
We encourage you to respect current travel restriction guidelines.
PLEASE NOTE: Until 26th April 2021 the hotel will not be able to accept leisure guests. Essential travellers and workers are welcome to stay so please call 01397 702241 to book or leisure guests can call today to book for stays from 26th April.
If you have made a refundable booking with us and are unsure whether or not you wish to travel, then please give us a call and we will be happy to discuss your options within 48 hours of your arrival date. For non-refundable bookings, please see information below.
Non-Refundable/Advanced Purchase Bookings
For non-refundable bookings made before 1st April 2020: If you have wish to cancel or amend an Advanced Purchase or Non-refundable reservation for arrivals before the end of May 2021, you must contact us at least 7 days before your arrival date when we can offer you a gift voucher or a re-book option to a future date if you already have one. If you contact us within 7 days this may not be an option.
For non-refundable bookings made after 1st April 2020: By this date we expect that all customers were aware of the risk of further Coronavirus spread, and as such know the risk they were taking when making any new non-refundable reservations. Therefore all non-refundable reservations made as of 1 April 2020, we will no longer apply Force Majeure conditions for guests seeking to cancel or modify these bookings due to the current Coronavirus. These reservations will be treated like any standard non-refundable booking, according to our policies and procedures.